everyroom
Impossible de charger la disponibilité du service de retrait
« Entrez dans un monde de confort et de style avec Luna, où chaque coussin vous invite à la détente et où chaque détail de design murmure de l'élégance. Bienvenue dans la collection Luna, où le confort rencontre la sophistication dans chaque couture. »
Dimensions (personnalisables)
Siège standard : 30" L x 31" P
Siège extra profond : 30" L x 35" P
Votre espace doit être parfait, c'est pourquoi nous proposons des retours rapides et sans tracas dans les 15 jours suivant l'achat. En savoir plus
Chez Everyroom, nous sommes fiers de la qualité de nos produits et nous nous portons garants de leur savoir-faire. Notre engagement envers l'excellence est évident dans tous les aspects, de la conception à la production. En témoignage de ce dévouement, nous proposons
Garantie étendue en option :
Pour plus de tranquillité d'esprit, nous vous proposons la possibilité de prolonger votre garantie au-delà de la période de couverture initiale . Vous pouvez choisir de prolonger votre garantie de trois ou cinq ans supplémentaires, ce qui vous offre une protection et une assurance continues pour votre investissement. Contactez-nous pour une garantie prolongée.
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Nous expédions les commandes standard ainsi que personnalisées dans un délai de 2 semaines. Notre équipe vous contactera pour vous indiquer le jour et l'heure de livraison après votre commande.
Nous offrons la livraison à domicile. Tous nos canapés sont livrés entièrement assemblés, ne nécessitent aucun outil et peuvent être installés en seulement 15 minutes.
Ne vous inquiétez pas si votre espace est encombré de portes ou d'ascenseurs, nos meubles sont conçus pour se frayer un chemin dans les espaces restreints.
Overall rating: 4.1 / 5 from 279 reviews.
We went with the custom Bennet sectional as it was smaller in scale for our narrow sitting room!! We picked the SOHO fabric Ivory, was sent in the sample fabric pack but was not an option on the website. No problems with anything, arrived in about a month from ordering!!!
The cushions looked terrible after I removed the outer cover to wash it and then put it back on. They don’t even have the cover inside for the inner cushions, making it extremely difficult to put it back on. One of the cushion had a broken zipper when i tried to put it on, they used very cheap materials . Not worth the price at all . Not recommended !!
Let’s talk about this 4900$ couch - one arm is loose already I barely have it out of the plastic… you would think that after spending so much they would at least put the felt guards on the bottoms that a)cover the entire surface area not just the small circle for table legs and b) actually are on all of the floor touching surfaces. So just to clarify some of the pieces have little chair leg guards on them. Some of them don’t have anything at all… and then we can move into my next annoyance since they didn’t put it together. You would assume that they left directions or an and then we can move into my next annoyance since they didn’t put it together. You would assume that they left directions or a floor plan of how it should be put together saying oh this numbered piece goes here and someone and so forth … don’t count on it . I guess they’re hoping I’ll wait a week to wanna assemble my couch . Actually preforming the service implied and not lying about it. Not acting like the issues that arises are the clients fault when they call you.Also saying we will get back to you with a specific time but your tone say we don’t care we already got your money… just overall customer service being one guy who’s English leaves a lot to be desired in terms of communication with comprehension. If something is missing or broken we would not know because the goal of delivery was to offload and leave not set up and test as is with “white glove” service. After my lack of white glove service, they proceeded to sit in my driveway for another 45 minutes, but they didn’t set up my couch, crazy right? And my last complaint which is probably the greatest during the design approval I ask for the pull out bed to be seats 2&3 instead of 5&6 … I was then told no worries they are interchangeable and low and behold they are not … now I’ve unboxed the wood bits and they’re shoddy at best one piece is scratched and it only had 5 layers of plastic wrap and 3 layers of brown paper on it seriously this is such a let down. I had very high hopes for this “Canadian brand” and they’ve been gashed
Very disappointed, the top cushions are not stable. They can’t stay on the sofa whatsoever. The sofa arrived almost 8 weeks after placing my order and it’s missing the wooden box. No one is helping. Horrible service and experience.
Just had our Titan couch delivered to the cottage in Lido gold! We got the extra deep 4 seater + ottoman! The delivery guys were amazing and the velvet is beautiful and the couch is comfy! Cant wait for movie nights!
J’ai commandé un divan titan cortana cream…….. sur papier supposé beige….. quelles couleur vous voyez?
After initially being disappointed that the patio set I received didn't match the website photos, the owner personally called me to discuss my concerns. He explained that the cushions had been redesigned based on customer feedback to improve comfort. Once he walked me through the reasoning, it actually made complete sense. While the appearance is different from the original product photos, the change was intentional and made with the customer experience in mind. I also really appreciated that the owner took the time to call me directly instead of just relying on email. That level of customer service says a lot about the company and their willingness to stand behind their products. The craftsmanship of the furniture itself is excellent, and after understanding why the cushions were changed, I'm much more comfortable with the purchase. I would encourage Everyroom to update the website photos so they accurately reflect the current version of the product, as that would avoid confusion for future customers. Thank you for taking the time to reach out and explain everything. It was genuinely appreciated.
Got the titan sectional and paid the extra for the pro package. I paid full price with no promotion. It took the couch nearly 2 months to get to me. Upon receiving it, I didn't get the table pieces that I had paid for. I had to create a help ticket and now they need to mail them to me. Upon approving the blueprint I made sure that I could use the table insert anywhere, not just beside the first seat. I was told yes, no problem. When the shippers installed it, he needed to drill to move the connector because it was not a locking mechanism like the other two, it is a cheap hinge. Now they have to mail me the proper connectors and I need to install them myself, even though I told customer service before approving the blueprint that I would not be placing the table within the couch. You can see from the image that the back is uneven. Also be aware that the "sofa bed" upgrade on the titan couch is not a sofa bed. It is too short for any human to sleep lying down, so if you want a true sofa bed don't pay for this upgrade. Also, don't get the supportive medium unless you like a very firm couch. I will say customer service gets back to you quickly; however, their website and blueprints don't reflect the finished product of what you will receive. I don't recommend ordering from this company. For a $3,500 couch it's not been a smooth process and now I'm stuck with this.
Was excited about this outdoor furniture. Unfortunately the quality that came was horrible. Everything is warped, stain missing from section, completed different brackets. Really regretting this purchase.
We are so happy with this couch! Ordered the Bennet sectional in Boca Dune 6 seats with chaise. Medium support 32” deep. Photos attached from start to finish as I couldn’t find any when we purchased! Everything clicked together easily. The modular sections are perfect for our house as we had to get it in the basement.
This it's not fabrication to Made in Canada.. This its cheap fabric from India.. A payer 4000$ for this garbage🗑
Beautiful sectional. Very happy! The cushions are great quality. White glove delivery service, the guys were quick and friendly.
We ordered a custom sectional from Everyroom in December and, unfortunately, after nearly six months and multiple remediation attempts, we are still left with a couch that does not match the quality or appearance of the showroom model we purchased. Throughout the process, we tried to be patient and collaborative. To Everyroom's credit, they did make several attempts to address our concerns, including replacing components and covers. However, the final product still has significant issues, including inconsistent fabric grain direction between pieces, differences in seat firmness across modules, upholstery details that appear poorly finished and poorly sized, and a colour that differs from what we originally selected. What has been most disappointing is that despite acknowledging our concerns and making multiple revisions, Everyroom's final position is that no further remediation will be provided, even though the couch still contains obvious inconsistencies. This was a significant purchase for our family, and we chose Everyroom because we genuinely loved the product we saw in the showroom. That's what makes this experience so frustrating. After months of waiting, coordinating deliveries, and working through repairs and replacements, we still don't have a sectional that reflects what we purchased. I've attached photos so others can judge the quality and consistency for themselves. Based on our experience, I would strongly encourage prospective buyers to carefully inspect any custom furniture upon delivery and ensure expectations around quality, consistency, and after-sales support are clearly documented in writing.
Be aware...bad workmanship and worst customer service. Frame of sofa is crooked and it looks terrible. Twisted stichting and irregular foam. Inspite of sending pictures and 3 days of conversation...they show no intention of doing anything. Paid $5500 for an eyesore. Pl advise if there is any legal options for these kind of businesses?
Couch arrived with a damaged leg and dirt all over it. Delivery company claimed to not work for Everyroom and was unable to help, although he called customer care in front of me and had a long conversation before saying he was not affiliated with everyroom. Called customer care and they are closed, although their hours say they are open.
We recently purchased this sofa and, aesthetically, it is truly beautiful. The design is great and it fits perfectly in our space. However, if I had known, I would not have added the bed option. The velcro system does not hold properly. As a result, every time we sit on the cushions, the bed drawer slides open slightly, which quickly becomes frustrating in everyday use. It’s unfortunate, because without this option, the product would have fully met our expectations.
The attention to detail is bad! The feet are in different locations, and some are really crooked. There is more than a 1/4 inch difference in the height of the back pieces of the couch. This couch came early and then I was away, so I wasn't able to return it in the 15-day short window. I got pretty unlucky, but I was expecting it to be of higher quality. Kind of expensive for this kind of poor quality. Wish I just bought a stock couch somewhere else.
I purchased a $5,000 leather sofa from Everyroom and have been very disappointed with the experience so far. I first reported problems only 10 days after delivery. At that time, I informed the company about the issues with the back cushion attachments. They sent replacement adhesive/Velcro pieces, but this did not resolve the problem. By around 20 days after delivery, additional issues remained and I requested a proper resolution. However, I had already reported concerns within the first 10 days. According to Everyroom’s stated policy, returns, refunds, or exchanges may be available within 15 days of delivery. Since I reported product problems within that period, I expected a fair solution. Instead, I am still left with a sofa that has multiple issues: cushions shifting out of place, an unstable seating area, and adhesive marks left from the repair attempt. Another important detail is that the back support cushions are loose/movable. This was not clear to me in the product photos, and I believed they were fixed in place when I purchased the sofa. Future buyers should review this feature carefully before ordering. At this time, I am still waiting for a fair resolution. If the company resolves this matter properly, I will gladly update my review.
Ordered a Luna bed frame. Arrived with brackets to install side rails to headboard placed incorrectly as seen in photo. Response from customer service when notified of defect was instructions on how I can fix it. Not a major fix, but did expect more from customer service.
After only having the sofa for 4 months I’m disappointed. As with many other reviews there appears to be an issue with delayed delivery date. The delivery men are essential 2 uber hired drivers, they are pleasant and efficient but there is always some “delay” eg broken down truck which causes a weeks delay As show in the photos, there are gaps between the cushions. Unfortunately this was bought before the other reviews came out stating that the extra width (normal size) seating is essential especially for those over six feet. Also men tend to sink into the sofa and this distorts the stuffing in the cushion. Honestly this was my first big purchase and I’m so disappointed.
My husband and I recently purchased the Titan sectional with ottoman from Everyroom in BC. One of the main reasons we chose this company was the ability to visit their mainland showroom in person, as we live on Vancouver Island. It was important to us to see and try the couches before making such a significant purchase. At the showroom, we selected our preferred configuration and chose a fabric colour from the swatches provided. We also tested the three firmness options — Luxurious Soft, Supportive Medium, and Plush Firm — and decided on Luxurious Soft. After returning home, we placed our order online. There was some initial confusion when the fabric we selected in-store did not appear as an option on the website. After a few exchanged messages, the issue was eventually resolved, but the process was somewhat unclear. Unfortunately, the sofa we received does not feel like the Luxurious Soft option we tried in the showroom. The firmness is noticeably different from what we expected based on our in-store experience. If this is considered “Luxurious Soft,” I would be concerned about how firm the other two options must feel. Additionally, the ottoman includes a fastening hook, but ours is only installed on one side. It would be far more practical to have this on both sides to allow flexibility in configuring the sectional. Something I thought would be. Our delivery went smoothly. The delivery men were friendly and professional. Setting up the couch quickly. Overall, we appreciated the opportunity to test the furniture in person before purchasing. However, it would be a strong customer service practice to follow up with customers after delivery to ensure satisfaction and address any potential concerns. We hope this feedback is helpful for future improvements.
Titan in Ivory - We are thrilled with our new sofa and chair! They are well made, very comfortable and stylish. One of the big advantages of this company is that they allow you to customize the sofa length as well as offering 2 seat depths, 3 cushion softness options, and lots of fabric choices. This means you are really able to get just what you want and what works for your space. Production time and delivery were as stated. We had an issue with the cushion cover for the armless chair, and they provided great customer service. In response to our email and photos of the problem they promptly replied and sent us a replacement cover. We also love the fact that they are a Canadian company and that we could support a local business!
Terrible. Do not use everyroom when thinking if you should by a new couch. The couches lasted me and my wife not even 6 months before the cushions flattened. When we asked if they could exchange it for a firmer cushion so this wouldnt happen again, they denied this and asked me to pay for it or “fluff it.” This is not the only issue, I chose to ignore the creaking wood, the feathers coming out of every cushion, but this cushion was so flat I thought to bring it up and was instantly denied help.
We are so disappointed Everyroom. The Sunday Sofabed we decided on after trips out to the showroom is not what we ordered. We were so happy to find a Canadian made product that would fit into our small space, after spending a lot of time searching. we thought this would be the perfect answer. We ordered a medium firm. We got firm. And to make it worse, the back cushions are much smaller than the showroom cushions and so overstuffed we have to remove them when we sit down. Same for the 2 accent cushions. We decided to return to the showroom with the cushions to compare with the model sofa and to confirm with the sale person that this is not right. While she agreed we were told there was nothing she could do as she was assigned to only doing the sales and that we would have to go home and sign up on line to receive a ticket to email a concern to another department. Seriously? So we went home and did just that. We had taken several photos which we included. And nothing. A week went by and nothing. We decided to call the BC number. We were told they would get back to us with 48 hours. I reminded him that we had already waited a week and we were then told 24 hours. And nothing. That was a week ago. This is not customer service. This is not how I expect a Canadian company to do business. This is not how they say they do business and yet here we are. Having paid thousands of dollars upfront in good faith to receive a new cozy sofa to curl up on and there appears to be no one willing to step up and take responsibility for what we actually received and make the necessary changes. We are at a loss and very disappointed.
I’ve had this couch for a month now. The couch is nice, comfy & definitely recommend paying extra for the storage! It looks really nice and fits perfect in my new place. Only thing is if you have a cat, pet friendly doesn’t mean much. My cat scratched 2 corners once and the material pilled easily right away… “Supportive medium” is pretty firm so I would go with the soft option if you want a cozy sink into your couch vibe. Delivery was scheduled between 11-5pm, so I took the day off and picked up an evening shift, and they didn’t show up till 6:30pm, which was frustrating. Overall the company was easy to deal with, I do love this couch and would order again!
After endless delays and a midnight delivery, the couch has been delivered with more than half the pieces showing manufacturing defects (scuffed, scratched, stained, and poorly stitched). This has been both an exhausting and dispiriting experience for my most expensive and disappointing piece of furniture. A terrible case against shopping Canadian.
This was our first time ordering from this company, and unfortunately we are left feeling disappointed. When we unpacked the boxes we found a pair of scissors left inside, which had damaged one of the cushions. In addition, our order was significantly delayed. I did contact customer service, but was told I needed to log a ticket. I have not been able to speak to anyone to have this issue resolved.
The sofa is comfortable both for sitting and sleeping however the quality of the finishes is sub par. The legs of the sofa were not installed symmetrically which is obvious when looking at where the two sections of the sofa connect. Additionnally, the left arm of the sofa is unstable when pressure is applied since there is only one leg under it in the centre instead of one on each end. Furthermore the side of the ottoman also arrived stained (see picture). All of this after the sofa arrived late and was not assembled for us despite paying for and being promised white glove delivery. The customer service of this company is also super poor and borderline non-existent since I contacted them explaining these issues and never received a reply. Until this situation is rectified, I will not be purchasing from them again.
First of all it took so long for this sofa to arrive and it came without the wood arm and I had to ask them to send it. I chose the medium firm and custom made the length, the bed part is comfortable according to my guests but the sofa itself is really not, i get neck and back pain while sitting on it or using the long part and I am really disappointed for the price point, I wouldn’t recommend and for me its a lesson learned to not buy online without trying. Unfortunately I do not have the budget to buy a new one and can’t return because the length was custom. Reviews on website seem misleading as if you read on trustpilot and other websites the reviews are quite lower.
We loved the option to custom size our sectional and were excited to receive the Bennet. However, we realized that the swatch we were sent was significantly different than the colour of the couch we received. We reached out to Everyroom multiple times and was advised that someone would be in touch - they never were. When I emailed again I received a dismissive response telling me it's just variation within the run. I'm disappointed in the customer service as these couches are expensive and we did not make the investment lightly.
Receive my three seater two days ago. The staff was helpful and delivery went Well.The sofa in Green velvet is Nice and confortable. But the workmanship is not great, quite poor .The fabric is not tight enough, it has folds even if I never sat on it. And the corners are not well done. I am surprise, did not expect that. Never saw that before. I Hope It Will last, but I am worried.
TLDR: The couch is nice, but dealing with Everyroom's customer service made me want to upholster myself in bubble wrap and roll into the sea. I'm really disappointed with my experience with Everyroom. My husband and I spent months searching for a large sectional made of vegan leather that would hold up against our big dog, and were also hoping to invest in a Canadian-made product. We ended up purchasing the Elite Comfort Sectional in their vegan hyde material. We've had the couch for a little over a month and while it looked great at first glance, the back cushions weren't attached to the actual structure of the couch. Because of the slipperiness of the couch material, the cushions would slip and fall if you looked at them funny. The photo below was taken right when I walked in the door after getting home from running an errand while our dog was kennelled. Unless we had an unhinged couch-hating ghost running amuck, we had a problem. Further, every single guest that walked into our house would comment the slipperiness of the cushions within 1 minute of sitting on the couch, which sucked. Comment Image After about a week of this, I contacted customer support. There was a promise to get back to me with a solution. Crickets. I'd follow up. Another promise to get back in a couple days. Crickets. I'd follow up again. Another promise made. This lovely non-communication went back-and-forth six times over the span of a month, all-the-while we were still getting comments from our guests about how great our couch was to look at, but how sitting on it felt like you were magic-carpeting down an icy hill. While sitting in an echo chamber of 'we'll get back to you in a few days', we began to wonder if the product was defective. Upon further review, the couch cushions sent to us didn't appear to match what was advertised on the website. Ours were very tall and skinny, while the ones advertised were shorter and had a thicker base. We shared this with the customer support folks, but again no action was taken. Overall, 1/10 experience. The couch is nice to look at, but not nice to sit on. The customer service BLOWS.. You guys can do better. Do not recommend, like at all.
First time buying with Everyroom and certainly not my last. I’ve had a great experience with them. Highly recommend. The product was absolutely amazing, and exactly what we were looking for.
Our couch came much later than the advertised timing, which was a huge reason why we had decided to go with Everyroom. Not a big deal, but something to be aware of if you are in a pinch and think you will get it fast (this may just apply to custom couches). I love that you can customize the size, the pullout feature on this couch is great and it looks beautiful. However, the zippers are poor quality and broke easily the first time we needed to wash a cushion. This was a concern I brought up to customer service, but I never heard back from them. I ended up having to get the zipper replaced and am not looking forward to having to wash any other cushions in the future. Overall, I love the look of the couch, it is spacious, but the quality on details is lacking.
It was an easygoing experience with the team. Everything was done in a very professional way.
Love our couch, although was a little more firm than we expected. We got density bone colour. Very easy to set up
Pretty but not very comfortable. It would be nice if they spinned.
For the price paid, I was expecting the crème de la crème, very disappointing to have unequal lines in the sewage, very unprofessionallly made when I compare to my old sofa that cost me 1/4 of your price.
On a apprécié la rapidité de livraison et le retour d’appel facile pour une pièce manquante
Back pillows are like rocks although I ordered medium firmness Stitching is uneven in spots and the chaise pillow is lumpy . Customer service does not respond to emails. For a $5400 sofa, this has the comfort of a $1000 sofa from a low end store. Awful purchase.
